Frequently Asked Questions

Everything you need to know before you hit the pavement.

How do I know what size roller skates to order?

Sizing varies significantly by brand. We recommend measuring your foot in centimeters and comparing it to the specific size chart on each product page. When in doubt, most skaters prefer a snug fit for better control.

Do you offer international shipping?

Yes, Pigeon's Roller Skate Shop ships worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your gear.

What is your return policy for skates?

We accept returns on unused items in their original packaging within 30 days of purchase. Please note that skates showing any signs of outdoor use or wheel wear cannot be returned.

Can I customize my wheel and bearing setup?

Absolutely! We offer a variety of wheels for both indoor dance and outdoor boardwalk skating. You can purchase components separately, or contact our team for advice on building your dream setup.

How often should I replace my toe stops?

This depends on your skating style and the surface you skate on. We recommend checking your toe stops monthly; if you see the metal bolt starting to peek through the rubber, it is time for a replacement.

What payment methods do you accept?

We accept all major credit cards, PayPal, and interest-free installment plans through Shop Pay and Afterpay to help you get rolling sooner.